FAQ

1. How can I place an order?

You can browse our products on milousports.shop, select your items, add them to your cart, and proceed to checkout. Payment options include major credit/debit cards, PayPal, and other checkout options available at the time of purchase.

2. Do you ship internationally?

Yes! We offer free worldwide shipping on all orders. Delivery times vary depending on your location. For more details, see our Shipping Policy.

3. How long will it take for my order to arrive?

Processing usually takes 1–3 business days. Delivery times depend on your location:

US: 7–14 business days
Canada: 7–18 business days
UK & Europe: 8–20 business days
Australia & New Zealand: 8–20 business days
Rest of the world: 10–25 business days

4. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email. Please note that international tracking updates may take a few days to appear.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, contact us immediately at support@milousports.shop or +1 (323) 325-3627. We will provide a replacement or full refund.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition. Return shipping is free, there are no restocking fees, and no final sale items. For details, see our Return & Refund Policy.

7. Can I exchange an item?

Yes! If you want a different size, color, or style, contact us to request an exchange. Exchanges are free of charge.

8. How do I contact customer support?

You can reach us via:

Email: support@milousports.shop
Phone: +1 (323) 325-3627 (Mon–Fri, 9:00 AM – 6:00 PM PST)
Contact Form: Available on our website

9. Are my payments secure?

Yes! All payments are processed securely through trusted third-party providers. Milou Sports does not store full credit card information.

10. Do I have to pay customs or duties?

International orders may be subject to customs fees or import taxes depending on your country. These charges are the responsibility of the customer.